Returns & Exchanges

We want you to feel absolutely perfect on your special day. If your shoes aren't the perfect fit, you can return or exchange your unworn items within 28 days of receipt.

1

Check Your Condition

Ensure your shoes are in their original, unworn condition with the blue protective film still intact on the soles.

2

Register Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

3

Package Securely

Place the items back in their original Charlotte Mills shoebox and luxury packaging to ensure they are protected during transit.

4

Ship and Track

Affix the provided shipping label to your parcel and drop it off at your nearest authorized collection point, keeping your tracking receipt for reference.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing